All products are shipped directly from our warehouse in Sakata Japan. For that reason, please expect all processing and shipping to take approximately 6-8 weeks. We are experiencing delays on all orders and unable to offer expedited shipping at this time.

How do I cancel or modify my order after it is sent?

Please contact Customer Service

What if I’m in Canada?

Please allow 3-4 business days for us to process your order, or click here to find the nearest retailer near you.

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, contact us at [email protected] and a Customer Service Rep will arrange to have your order held at a nearby FedEx location for pickup. FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.